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Uniquely developed EBARA AI Chat, a new platform that utilizes generated AI, and adopted it for company-wide chatbots
~Aiming to improve operational efficiency and engagement by combining in-house information and generated AI~


Ebara Corp. (EBARA) developed a proprietary EBARA AI Chat platform-based on generated AI-and introduced it for domestic employees. In addition, all QA chatbots will be transferred to this platform from November 11. EBARA AI Chat combines EBARA's technological information and in-house information with the creation AI model. The aim is to reduce the workload, improve operational efficiency, and utilize this information in business, while also enhancing employee engagement.



1. Background


EBARA is a mainstay product of pumps, compressors and turbines, waste incineration facilities, semiconductor manufacturing equipment, etc., and there are many technical information and standard documents accumulated in its manufacturing and development. In September 2023, the Data Strategy Team and the Information and Communications Division took the initiative in launching a project to utilize generated AI in order to effectively utilize such internal knowledge and accelerate business operations. In October 2023, we promoted PoC (proof-of-concept) in our R & D division, and in February 2024, we promoted PoC in several in-house companies. We developed EBARA AI Chat, a platform that can safely search for knowledge in a variety of areas within the company, and began company-wide deployment at the end of July. In addition, on November 11, all QA-chatbots will be switched to EBARA AI Chat.



2. Summary


Chatbots for QA that all employees used so far had problems such as large burden of setting questions and answers in advance. By replacing chatbots with EBARA AI Chat, which utilizes generated AI, we were able to generate responses based on internal rules and manuals, reducing the burden on preparations, improving accuracy, and expanding the scope of responses.
For the convenience of a diverse range of employees by establishing a mechanism that allows them to respond to inquires in foreign languages, regardless of the language in which they are written.It has been achieved:


"EBARA AI Chat" features

(1) Multiple model generation AI support
Gemini (Google), GPT (Microsoft Azure OpenAI), Claude (Anthropic) and other newest generation AI models can be selected according to the needs of users.

(2) Multilingual support
Regardless of the language of the data source, by introducing a mechanism that enables inquiries in foreign languages to be answered in that query language, foreign employees' language barriers are alleviated, leading to improved engagement.

(3) Knowledge search with specific access rights
Enables control of access rights for each data source in each area, enabling simultaneous knowledge search for the entire company and specific areas.

(4) Data catalog function and data management
Data catalog function that can check the data source registered for each area, file list, management group, information classification, update date and time, etc. included in it is also utilized for data management.



3. Future outlook


EBARA will expand "EBARA AI Chat" to domestic and overseas group companies in the future, and in addition to promoting operational efficiency globally, we will accelerate business by incorporating generated AI into all business and business processes. In addition, we aim to provide new customer value by further reducing costs through updating and developing new solutions in response to technological changes in generated AI, and by actively incorporating and utilizing new technologies and use cases in collaboration with other companies, universities, and external organizations.

The EBARA Group will address material ESG issues based on its long-term vision and medium-term management plan in order to achieve the Sustainable Development Goals (SDGs) and further increase its corporate value.